FleetPrep support
Email chrisjessop123@gmail.com and we’ll reply as soon as we can. The answers below cover most questions.
I subscribed in the app and now it’s asking me to pay again
On a new phone, or after reinstalling, tap Restore purchases on the first screen or in Settings, Membership. Use the same Apple Account or Google Play account you subscribed with. Purchases are restored through the original store; an Apple subscription does not unlock the Android app, or vice versa.
How do I cancel?
If you subscribed in the app, go to Settings, Membership, Manage subscription in FleetPrep, or your Apple Account’s Subscriptions in your iPhone’s Settings. On Android, open Google Play, Payments and subscriptions, Subscriptions. You keep access until the end of the period you’ve paid for.
Can I get a refund?
For subscriptions bought in the app, Apple purchase refunds are handled at reportaproblem.apple.com. For Android purchases, use Google Play’s order history or refund support.
Where is my practice history kept?
Only on your phone. It is never sent to us, and it is not included in backups, so it does not move to a new phone and is removed if you delete the app. Settings, Reset all local data removes it.
Does it work offline?
Lessons and practice are available offline after membership access is confirmed. On Android, access lasts up to 24 hours in the current app session after a successful Google Play check; restarting the app checks Play again. A connection may be needed to restore purchases or confirm a renewal.
I think an answer is wrong
Email us the question and what you think is wrong. FleetPrep’s content is original and has not been reviewed by a naval instructor, so reports help, and we correct errors in updates.
FleetPrep is independent practice, not an official Royal Navy product and not endorsed by the Royal Navy or the Ministry of Defence. Privacy policy